OLTO AI is an AI-powered solution designed to simplify key workflows for Business Process Outsourcing (BPO) businesses and Contact Centers. Our initial product offering focuses on automating the generation of compliant and personalised complaint letters, freeing up your team to focus on investigation, resolution, and customer satisfaction.

OLTO AI uses sophisticated algorithms to analyse complaint details and automatically generate compliant, personalised letters in under 30 seconds. You input the necessary information, and our AI does the heavy lifting, crafting a professional and accurate response tailored to the individual customer.

OLTO AI offers numerous benefits, including: Speed & Efficiency: Generate compliant letters in under 30 seconds. Compliance Guaranteed: Built-in safeguards ensure adherence to all relevant regulations. Personalisation: Tailor tone and content to individual customer needs. Multilingual Support: Communicate effectively with customers worldwide. Error-Free Output: Automated checks for spelling, grammar, and consistency. Increased Productivity: Free up your team to focus on high-value tasks. Cost Reduction: Lower operational costs associated with manual complaint handling.

OLTO AI is specifically designed for Business Process Outsourcing (BPO) businesses and Contact Centers that handle a significant volume of customer complaints. Any organisation looking to streamline their complaint handling process, improve efficiency, and ensure compliance can benefit from OLTO AI.

Data security is our top priority. OLTO AI utilises advanced encryption and security protocols to protect sensitive customer information. Our platform is hosted in a world leading secure environment and undergoes regular security audits to ensure the highest level of data protection. We are committed to maintaining the confidentiality and integrity of your data.

Yes, OLTO AI is designed with compliance at its core. Our platform incorporates all necessary regulatory requirements, including specific rights statements and considerations for vulnerable categories. We are committed to keeping our system updated to reflect the latest changes in legislation, ensuring ongoing compliance.

Yes, OLTO AI includes specific features to ensure sensitive handling of complaints from vulnerable customers. The platform allows for the identification and flagging of such cases, enabling your team to provide appropriate and tailored support. We are dedicated to promoting ethical and responsible AI practices.

Yes, while OLTO AI includes standardised legal statements to ensure compliance, we understand that some businesses may have specific requirements. We offer customisation options to allow you to include your own pre-approved legal language where necessary. Please contact our support team to discuss your specific needs.

OLTO AI supports multiple languages, allowing you to generate complaint letters for a global customer base. Please contact us for a full list of supported languages.

Yes, OLTO AI is designed to seamlessly integrate with your existing CRM and other systems. We offer API access and other integration options to streamline your workflow and minimise disruption. Contact our sales team to discuss integration possibilities.

Absolutely. OLTO AI allows you to customise the tone, language, and content of each letter to meet individual customer needs and maintain your brand voice. You can adjust the formality, empathy, and other aspects of the letter to ensure it resonates with the recipient.

Yes, OLTO AI provides reporting and analytics features that allow you to track key metrics, gain insights into complaint trends, and identify areas for improvement. This data can help you optimise your complaint handling process and improve customer satisfaction.

We offer flexible pricing plans to suit the needs of different businesses.We do not charge by the letter. Our pricing is typically based on the number of users that wish to connect with the tool. Please visit our pricing page or contact our sales team for a personalized quote.

We provide comprehensive support to our clients, including onboarding assistance, technical support, and ongoing customer support. Our team is available to answer your questions and help you get the most out of OLTO AI.

You can easily request a demo by visiting our website and filling out the demo request form. Our team will contact you shortly to schedule a personalized demonstration of OLTO AI.

You can contact us through our website's contact form, by email at ollie@olto-ai.com or tom@olto-ai.com. We look forward to hearing from you.